How to Request a Refund on NEWBECCA.com

Customers can apply for a refund via email, but the request must meet the following conditions.

If we approve the refund, please note that we will not cover any logistics costs if they are not the seller's responsibility; therefore, shipping fees are non-refundable. After the customer returns the item, we will process the refund via PayPal using the original payment method. For shipping liabilities or other disputes, we recommend you contact us via email.

1. Return Conditions
1.1 Product quality issues;
1.2 Damaged or missing items;
1.3 The product, as originally sold, is preserved with all accessories intact and does not affect resale. Returns are accepted within 7 days from the date of receiving the order.

2. Important Notes
2.1 Returns will not be accepted if the product is damaged due to personal reasons (e.g., self-modification or cleaning).
2.2 Returns will not be accepted if product labels, accessories, manuals, warranty cards, or tags are missing or damaged.
2.3 When returning the product, please ensure you include the outer packaging, internal accessories, warranty cards, manuals, and all included items.
2.4 If a gift was included with the purchase, it must also be returned along with the product.
2.5 To protect your rights, please inspect the item carefully upon receipt. If you identify any issues, please note them and do not accept or refuse the delivery.

3. To help us resolve your issue promptly, please provide the following information when first contacting us:

• Your Name
• Order Number
• Product Name and Code
• Photos of the Defect
• Description of the Issue

4. Shipping Cost Refund Policy
4.1 If the return is due to the customer's own reasons, the customer shall bear the shipping cost. The cost for returning the item is to be paid by the customer, and refund requests for shipping costs submitted via email or regular mail are not accepted.
4.2 If the return is due to reasons attributable to a third party, the buyer and seller shall share the responsibility equally.
4.3 If the return is due to the merchant's fault, all costs shall be borne by the merchant.

5. Refund Processing Time
After the returned item is received, the merchant will approve your refund request. The refund details will be submitted to PayPal, which will process the refund to your original account within 24 business days. An email notification will be sent to you.

Refund Process:
Step 1: Fill out the Return Application Form
Step 2: Wait for Customer Service Confirmation
Step 3: Ship the Returned Item and Submit Return Information
Step 4: Refund is completed after the merchant receives the returned item

Returns for other goods are not supported in accordance with laws and regulations.